Privacy Notice

We will retain your personal data for as long as we are obliged, under relevant legislation and regulation, or where no such rules apply, for no longer than it is necessary for our lawful purposes. We will keep your personal data as long as you are our customer, even though we will anonymise or erase personal data we no longer need on an ongoing basis. After you are no longer a customer with us, we will usually not keep your personal data for more than seven years from the point at which the obligation to retain a record containing your personal data begins. The retention period of your personal data may need to be extended where we require this to bring or defend legal claims. We may also retain data for longer periods for statistical purposes, and if so we will anonymise your personally identifiable data.

If you complete our affordability form, what you send us is deleted automatically about 12 months after you submit it. Deletion can take a few days to complete, and copies in our backups are kept for no more than a further 14 days, only so we can recover from a technical failure. Our assessment of what you can afford, and any arrangement we agree with you, is kept with your account records for the periods described above.

If you have given your consent to marketing, we will process your personal data for that purpose as long as we have your consent to it. You can at any time request that we stop processing your personal data for this purpose.